Everything in Albania runs on WhatsApp — the guides, the drivers, the guesthouses, and us. It is the fastest route to a real answer, and it is the only channel we use. Here is exactly how it works.
How to reach us
Message us on WhatsApp at +39 351 476 6918 — the button on this page opens the chat with a pre-filled message you can edit. Prefer to talk? The same number takes calls; if we are mid-booking, leave a message and we call back. We answer in English and Italian, every day 8:00–21:00, and in season the median first reply is measured in minutes.
What to include in your first message
Two words (“Berat?”) work — we will take it from there. But these four details get you a confirmed quote in a single exchange:
- Your dates — and whether they are flexible
- Group size — including children's ages (vehicles, child seats and pricing depend on it)
- Where you are staying — hotel or neighbourhood, so we plan pick-ups
- What you want — or just “two days, something memorable” and let us propose
What happens next
We check live availability with the vetted operators who fit your request and come back with one or two concrete options: the experience, the guide or driver, the pick-up point, the exact confirmed price. You say yes; the operator holds your spot; you pay them directly on the day. Weather problems, flight delays, plan changes — everything lands in the same thread and gets solved there. No accounts, no apps, no prepayment to us. Our service is free for travellers: operators pay us a referral fee that never changes your price.
Honest expectations
We are a small team, not a platform. That means humans who have personally tried what we recommend — and it means that on a sold-out August Saturday our honest answer may be “that day is full; here is what works instead”. We will never sell you a mediocre operator just to make a booking. If the right answer is “take the public bus for that one” or “do Bovilla on Tuesday, not Monday”, that is what you will hear.
For operators and partners
Run tours, transfers or experiences in Albania and believe you belong on this site? Message the same number with “PARTNER” first and tell us what you do. Expect us to try your experience — unannounced — before any guest is sent. That is the entire quality system, and it is non-negotiable.
Whatever brings you here — a Riviera transfer, an Alps crossing, or one perfect night in Blloku — the next step is identical: open the chat and say hello.
Frequently asked questions
How fast do you actually reply?
Typically within minutes between 8:00 and 21:00. Overnight messages are answered first thing in the morning; urgent same-day requests (transfers, tonight's pub crawl) are prioritised.
Do you charge for your concierge service?
Never travellers. Operators pay us a referral commission on completed bookings; your confirmed price is the operator's direct rate — with our vetting and planning on top, free.
Can I book by phone or email instead?
Calls to +39 351 476 6918 are welcome. We do not book by email or web forms — WhatsApp keeps the quote, the confirmation and any day-of changes in one thread you can show your driver or guide.
What languages do you speak?
English and Italian natively; we manage in other languages over WhatsApp text reasonably well. Our partner guides and drivers operate in English as standard, Italian widely.